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Remittance market outlook and regional overview

Author: Alena Tomchuk

Last updated Sept 10

Top International Remittance Providers

Remittances play a crucial role in modern society by providing financial support to families, stabilizing economies, and promoting financial inclusion. Learn more about remittance solutions, top providers, key challenges in the market and how to overcome them.

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What is a remittance? 

Remittance means the movement of money or financial assets from one location to another, usually across international borders. Typically, this transfer is initiated by individuals working in foreign countries who send money either to their home country or to their families and acquaintances. Remittance serves as a vital means for migrant workers to provide financial support to their loved ones residing in economically less developed regions.

The procedure for initiating a remittance starts when the sender places funds into a financial institution, which could be a bank or a money transfer service. Subsequently, the recipient in their home country receives the funds, either through a bank account, a designated cash pickup point, or a mobile money account. It's important to note that the exchange rate employed to convert the currency from one denomination to another can substantially influence the final amount received by the recipient

There are several common ways to make a remittance:

Bank transfers

The most widely used method involves transferring funds between bank accounts.

Online payment platforms


Services like PayPal, Stripe, Wise, Payoneer and others facilitate online payments and money transfers. 

Money transfer operators (MTOs)


Specialized companies like Western Union, MoneyGram, and Ria focus on international money transfers.

Mobile money transfer

Allows individuals to send and receive money via mobile phones, especially in regions with limited banking access.

Cash remittance


 Involves physically sending cash to recipients through couriers or trusted intermediaries.

Sending remittances typically incurs a fee or commission, which varies based on factors like the transfer amount, destination country, and chosen transfer method.

Remittances play a pivotal role in supporting the livelihoods of many families in developing nations and can have a substantial impact on a country's overall economic well-being. Remittances are vital for poverty reduction, economic stability, and growth. They boost household income, foster financial inclusion, and fund education and social welfare. Additionally, they support migrants and diaspora communities, strengthening ties between home and host countries.

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The main factors that influencve the volume od remittance:

  • Economic conditions in the host country: Higher remittance volumes are often driven by a strong economy and plentiful job opportunities in the host country, which provide migrants with greater disposable income to send back home.

  • Migration patterns: The number of migrants and their earnings in the host country influence remittance volumes. About 300 million people - 3,7% of the world’s population - are estimated to be international migrants and the figure is constantly increasing every year.

  • Government policies and regulations: Government policies in both the sending and receiving countries can shape remittance flows. Policies that promote or facilitate remittances, such as reduced transaction costs or financial incentives, can boost volumes.

  • Financial infrastructure: The availability and accessibility of formal financial institutions, digital banking solutions, and mobile payment platforms are crucial. Improved access to these channels can make it easier for migrants to send money and recipients to receive it.

  • Exchange rates: When the currency of the host country strengthens against the currency of the recipient's country, the value of remittances in the recipient's currency increases, encouraging more sending. Conversely, a weaker exchange rate may reduce the value of remittances.

  • Remittance costs: Transaction fees, exchange rate spreads, and other costs associated with sending money impact the decision to remit. Lower costs make remittances more attractive and lead to higher volumes.

Remittance market outlook and regional overview

The total amount of remittances received globally has witnessed substantial growth over the last two decades. The financial support provided by migrant workers to their families in low and middle-income countries is a crucial lifeline.

th America markets as well. The global BaaS providers market would experience significant growth in the near future, and the trend is forecasted to follow a positive trajectory.

Recent data reveals that the total remittances sent to these nations in 2022 are estimated to have increased by nearly 8%, reaching a staggering $647 billion, while global remittance volume reached  $831 billion in 2022, according to the World Bank estimate.

Due to the largely unknown scope of informal transfers, the official figures are likely to underreport real remittance flow by as much as 50 percent.

Despite facing slower growth and high inflation in certain countries within the Organisation for Economic Co-operation and Development (OECD), where most migrants work, remittances experienced robust growth in 2022, following a 10.6 percent increase in 2021. This resilience can be attributed to several factors, including the oil boom in Gulf Cooperation Council (GCC) member countries, which boosted the incomes of migrants, substantial money transfers from the Russian Federation to Central Asian nations, and the robust labor markets in the United States and other OECD countries. These factors collectively supported remittances, even in the face of economic challenges that may have reduced the real incomes of migrants.

In 2022, the top five countries receiving remittances were led by India, which received a substantial total of $111 billion for the year. Following closely were Mexico with inflows amounting to $61 billion, China with $51 billion, the Philippines with $38 billion, and Pakistan with $30 billion.


Statista forecasts that the transaction value in the Digital Remittances market is expected to reach a total of $135.2 billion in 2023 with an annual growth rate (CAGR) of 6,59% in 2023-2027. The number of users is projected to amount 18,8m by 2027. 

Presently, the digital remittances market is undergoing substantial expansion, largely propelled by the growing adoption of digital payment solutions and the increasing global migrant population. Popular options within the digital remittance landscape include mobile wallets, online money transfer platforms, and blockchain-based solutions, all of which are gaining traction among consumers.

Several factors are fueling the growth of the digital remittance market. These include the widespread adoption of smartphones and internet connectivity, a surging demand for fast, secure, and cost-effective cross-border payment methods, and the expanding global population of migrant workers. Additionally, supportive government regulations aimed at encouraging digital payments and promoting financial inclusion are contributing to the market's growth.

The global digital remittances market is expected to continue its positive trajectory in the coming years. Key drivers of this growth include the increasing adoption of mobile and online payment platforms, government initiatives aimed at boosting digital payments, and the growing utilization of blockchain technology within the remittance industry.    

Remittance flows to low- and middle-income regions in 2022 


South Asia

In 2022, remittances to South Asia saw a remarkable surge, rising by more than 12 percent to reach an impressive $176 billion. India continued to maintain its position as the world's top recipient of remittances, with an influx totaling $111 billion in 2022, marking a substantial growth rate of over 24 percent.

Several factors contributed to this substantial increase, including robust labor market conditions in high-income OECD destination economies within the region, heightened demand for less-skilled migrant workers in GCC countries, and effective measures to address inflation in food prices, which bolstered the incomes of migrants in GCC nations.

The most popular types of remittances in South Asia include bank transfers, mobile money, and cash pickup. Mobile money services have gained popularity in South Asia, especially in countries like India and Bangladesh. Many recipients in South Asia prefer to receive remittances in cash. They can visit local cash pickup locations, often provided by remittance companies or banks, to collect the funds in person. While not legal in some countries, the informal hawala system is still prevalent in parts of South Asia. It operates on trust and relies on a network of brokers to facilitate cross-border money transfers.


In countries like India, the government has launched initiatives like the Pradhan Mantri Jan Dhan Yojana to encourage financial inclusion and facilitate direct benefit transfers, including remittances, to beneficiaries' bank accounts.

Latin America and the Caribbean

Following a remarkable surge in remittances in 2021, where they increased by an impressive 26.5 percent, remittance inflows into Latin America and the Caribbean continued their upward trajectory in 2022, growing by 11.3 percent to reach a total of $145 billion.

The robust labor market conditions in the United States played a pivotal role in driving this positive trend, significantly impacting remittance flows. Among developing regions, Latin America and the Caribbean are expected to exhibit the most robust growth in remittance flows in the coming years.

Mexico, in particular, stood out as a major recipient, with remittances amounting to $61.1 billion in 2022, marking a substantial increase of 12.9 percent. Mexico remains the undisputed leader in remittance receipts within the region and holds the distinction of being the world's second-largest recipient of remittances.

Bank transfers, cash pickup and mobile wallets are popular ways to transfer funds in the region. In some regions, informal remittance networks, such as the "tandas" in Mexico, remain popular. These systems rely on trust and community connections, allowing individuals to pool money and distribute it among members over time.

East Asia and Pacific

In 2022, remittances to the East Asia and Pacific region saw a modest increase of 0.7 percent, reaching a total of $130 billion. When excluding China from this calculation, remittances to the region experienced a more significant growth of 3.8 percent, although this was somewhat lower compared to the 5.5 percent growth seen in 2021.

The decline in remittances to China can be attributed to factors such as an aging population and increasing prosperity, which have slowed the rate of less-skilled emigration from the country.

Meanwhile, the Philippines, ranking fourth globally as a remittance recipient in 2022 with a total of $38 billion, witnessed growth in remittances, thanks in part to recent bilateral agreements with governments of other countries (including Saudi Arabia) to improve the treatment of Filipino workers

Outside of China, the growth in remittances for 2022 can be attributed to various factors, including increased demand for East Asia's high-skilled migrants in OECD countries as the post-pandemic era began, effective management of inflation in GCC countries, which helped maintain the real value of migrant incomes and expanded employment opportunities in Australia and New Zealand for migrants from East Asia.

Bank-to-bank transfers, money transfer operators and mobile wallets are popular in the region. Mobile money services have gained popularity in countries like Indonesia and the Philippines.  In some areas, informal remittance networks, such as community-based "padalas" in the Philippines, remain popular. These networks operate on trust and community ties, facilitating cross-border money transfers.

Europe and Central Asia

In 2022, remittances to Europe and Central Asia reached an all-time high, totaling $79 billion, reflecting a significant 19 percent increase compared to the previous year. The majority of these remittance flows were sourced from the Russian Federation.

This robust upward trajectory was primarily attributed to record-high levels of Russian remittances to neighboring countries in Central Asia and the Caucasus. This surge in outbound Russian remittances was driven by various factors, including the movement of Russian companies and individuals and the heightened demand for migrant labor within Russia.

Bank-to-bank transfers are widely used for sending remittances. For example, a Ukrainian worker in Poland can send money to a family member's bank account in Ukraine. Online payment services like PayPal, Wise, and Paysera are commonly used for cross-border transactions within the European Union and beyond. Established MTOs such as Western Union, MoneyGram, and Ria operate extensive networks in the region. While mobile money services are not as widespread in this region as in some other parts of the world, some countries like Uzbekistan have adopted mobile wallets for remittances. In some countries in Central Asia, informal remittance systems are still popular.

Middle East and North Africa

Remittance growth in the MENA region experienced a slowdown in 2022, following a robust 12.2 percent growth in 2021. Remittance flows to the region declined by approximately 4 percent, amounting to $64 billion in 2022. This decline was primarily influenced by reduced remittance flows to Egypt, as well as downturns in remittances to Algeria and Jordan

Remittance flows to the Maghreb countries registered a slight increase, with the exception of Algeria, which helped mitigate some of the overall decline in the region.

Except for bank transfers and money transfer operators, exchange houses, also known as money exchange bureaus or currency exchange offices, are widely used for remittances. These businesses provide a physical location where migrants can send money for cash pickup by recipients. UAE Exchange and Al-Rajhi Bank in Saudi Arabia are examples of exchange house services. Mobile money services are gaining popularity in some MENA countries, particularly in regions with limited access to traditional banking services. For instance, in Kenya, services like M-Pesa have expanded to include international remittances. In some parts of the MENA region, the informal hawala system remains prevalent.

Get an insider's view on fintech industry in the Middle East


Sub-Saharan Africa

In 2022, remittances to Sub-Saharan Africa experienced a notable growth of 6.1 percent, reaching a total of $52.9 billion. This regional increase was primarily fueled by robust remittance growth in countries such as Ghana, Kenya, Tanzania, Uganda, and Rwanda.

This upswing in remittance flows played a vital role in supporting the current accounts of various African countries grappling with challenges such as food insecurity, supply chain disruptions, severe drought, floods, and difficulties in servicing their debts.

Mobile money services have gained significant traction in Sub-Saharan Africa due to their accessibility and convenience. Prominent mobile money providers in the region include M-Pesa in Kenya, MTN Mobile Money in various countries, and Ecocash in Zimbabwe. In some countries, postal services are used for remittances. In some regions, particularly in East Africa, the informal hawala system is still prevalent. In some regions, particularly in East Africa, the informal hawala system is still prevalent

Remittance costs

As per the World Bank's Remittance Prices Worldwide Database, the global average cost for sending $200 stood at 6.2 percent in the fourth quarter of 2022, showing a slight increase from 6 percent the previous year. 

Banks continued to be the costliest channel for remittance transfers, with an average cost of 11.8 percent during the same period. Meanwhile, post offices had an average cost of 6.3 percent, money transfer operators 5.4 percent, and mobile operators 4.5 percent. It's worth mentioning that mobile operators offered the most cost-effective option, although their share of the total transaction is small, accounting for less than 1 percent.

However, with the advent of mobile wallets, a huge change is underway in how cross-border payments and transfers are made. E-wallets are becoming the most efficient, transparent, and secure way to facilitate international payments.

The key benefit for individuals and businesses making cross-border payments via mobile money transfer apps and remittance platforms is that costs are substantially lower. Moreover, the payments are far quicker than conventional bank international payments or offline money transfers. The process is also more convenient and less administratively intensive. 

Let’s discuss how the Velmie white-label technology

 can help start your remittance product 6x faster

Key remittance market trends 2023. Top market players

The remittance industry continued to undergo a digital transformation, with more people opting for online and mobile-based platforms to send money internationally. Fintech firms were increasingly becoming prominent players in the remittance market. Their innovative approaches and user-friendly platforms disrupted traditional banking channels and money transfer services.

In 2023, several significant trends are emerging in the landscape of digital remittance:

The growing importance of mobile remittance:

Mobile remittance solutions are becoming more popular because of their convenience, accessibility, and user-friendly nature. Mobile apps and digital wallets empower users to send and receive money at any time and from anywhere, contributing to the market's expansion.

The emergence of blockchain technology:


Blockchain technology is gaining traction in the digital remittance industry. It provides advantages like improved security, transparency, and quicker transaction settlements, ultimately enhancing efficiency and lowering remittance costs.

Competitive pricing:


There was a trend toward more transparent and competitive pricing in the industry. Customers became more aware of fees and exchange rates, leading to increased pressure on providers to offer better value.

Focus on regulatory compliance and security:

Governments and regulatory bodies in various countries are updating regulations related to remittances, particularly focusing on AML and KYC requirements. Compliance became a priority for both traditional and digital remittance providers.

Cross-border E-commerce:


Blockchain technology is gaining traction in the digital The growth of cross-border e-commerce increased the need for efficient and cost-effective international payment solutions. Some remittance providers capitalized on this trend by offering integrated payment and remittance services.

Partnerships and expansion:


Many remittance companies were forming strategic partnerships with banks, mobile money operators, and other financial institutions to expand their reach and improve their service offerings.

TOP 5 key players in the digital remittance market


Wise is an international remittance platform and financial technology company that specializes in providing fast, cost-effective, and transparent cross-border money transfer services.  Established in 2011, Wise has gained popularity for its innovative approach to international money transfers, which often results in lower fees and better exchange rates compared to traditional banks and other remittance services.

Key features:

  • Transparent pricing

  • Low-cost transfers

  • Multi-currency support

  • Speed

  • Business solutions


Remitly is a digital international remittance platform that serves customers sending money from several countries to numerous destinations, with a focus on facilitating transfers to countries in Asia, Latin America, Africa, and Europe. Founded in 2011, Remitly has gained recognition for its user-friendly online and mobile app-based services, catering to the needs of both senders and recipients.

Key features:

  • User-friendly interface

  • Multiple transfer options

  • Express and economy transfer options

  • Cashback rewards

  • Mobile wallet Integration


Revolut is a neobank company that offers a range of financial services, including international remittance. Established in 2015, Revolut has become renowned for its groundbreaking approach to banking and financial services, frequently delivered via a mobile app. While it is not solely an international remittance platform, it offers features and services that facilitate cross-border money transfers.

Key features:

  • Competitive exchange rates

  • Low or no fees

  • Cryptocurrency support

  • Travel features

  • Premium and business plans


Skrill is a widely recognized digital wallet and online payment platform that enables individuals and businesses to make international money transfers and payments. While Skrill is not primarily known as a dedicated international remittance platform like some other services, it offers features that can be used for cross-border money transfers.

Key features:

  • Multiple funding options

  • Recipient options

  • Cryptocurrency support

  • Prepaid Mastercard

  • Integration with online merchants

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WorldRemit is a well-established international remittance platform that facilitates the transfer of money across borders, enabling individuals to send funds to friends and family in different countries. Founded in 2010, WorldRemit has gained popularity for its convenient and cost-effective approach to international money transfers.

Key features:

  • Multiple transfer options

  • Transparent fees

  • Speedy transfers

  • Cash pickup network

  • Mobile top-up

Top 4 Remittance-as-a-Service (RaaS) Providers

For FinTech companies developing international money transfer, payment, or remittance platforms, a crucial component is a cross-border money transfer processor. The alternative, establishing your own banking network through partnerships with traditional banks, is time-consuming and resource-intensive. Integrating with a payment processor streamlines this process, enabling faster market entry, reducing operational risks, and minimizing overhead costs.

An international money transfer processor serves as an intermediary between the sender and receiver in cross-border transactions, managing transfers and safeguarding against fraud and chargebacks. The quality of your services and overall customer satisfaction significantly hinge on this partnership. At Velmie, we specialize in assisting FinTechs in creating international money transfer apps for various regions, and we have extensive knowledge of B2B vendors to share. The following overview aims to assist FinTech companies in selecting the right vendor for their business model.

Moving forward, do you know what your ideal partner should be like? There are several criteria to look at, which are listed below.

  • Fees transparency and competitive rates.

  • An extensive list of currencies and regions covered.

  • Payment methods that are relevant to your audience.

  • Strong fraud and compliance measures.

  • Open API and ease of integration.


Further, we summarized 4 most promising and relevant cross-border money transfer service providers: Currencycloud, Rapyd, Banking Circle, Nium.

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  • Currencies: 37 (as of September, 2023)

  • Countries: 180+ (as of September, 2023)

  • Trusted by: Revolut, eToro, Lano, StandartBank, Avinode, Paddle,  MANGOPAY, ArcaPay, Growth Lending, One Point Universal. 

  • Countries where Currencycloud holds licenses: Australia, Canada, the Netherlands, the United Kingdom, and the United States. 

  • Compliance: ISO/IEC 27001:2013, DPA, GDPR, PCI-DSS Level 1, ISO 27018 Personal Data Protection, SSAE16/SOC 1, SOC2 and SOC 3, FIPS United States Government Security Standards. 

  • API: 

  • Unique selling point: Focused strongly on serving businesses in the banking and FinTech industry (banks, FinTechs, FX brokers).

  • Best for: Currencycloud is the best choice for FinTech startups, SMEs and enterprises in the financial industry thanks to its approach to serving financial institutions and companies first and best possible.


Currencycloud is a cloud-based cross-border payment and FX processing platform for FinTechs and financial institutions. It enables payments from 180 countries and its product, Currencycloud Spark, provides multi-currency accounts to collect, store, convert and pay in 37 currencies. The company provides real-time FX rates that are close to the mid-market rate, thus, offering the infrastructure and terms to empower its clients with highly competitive solutions. Moreover, finding a white-label money transfer platform that provides integration with Currencycloud will help you noticeably reduce costs and time-to-market.

  • Currencies: 70+ (as of September, 2023)

  • Countries: 190 (as of September, 2023)

  • Trusted by: Paysafe, Uber, Lano, IKEA, Hotmart, Cornershop.

  • Countries where Rapyd holds licenses: UK, EU, USA, Singapore. In the rest of the world, Rapyd provides regulated Services through select Network Partners. 

  • Compliance and security: built-in AML, CTF, sanctions screening, tokenization and encryption, and KYC and KYB identity verification, making it easy to offer local payment methods, securely, anywhere you do business. 

  • Transfer / Payment types: 900 alternative payment methods ranging from cash, e-wallets, local card networks, etc.

  • Fees, Markup: See services agreement.

  • API:

  • Unique selling point: 900+ payment types and diversity (of use cases, supporting diverse approaches to payments in different locations, etc.).

  • Best for: Large-scale enterprises, e-commerce companies and marketplaces, SMEs that need a wide variety of payment types available globally.

Rapyd is a FinTech-as-a-Service platform that provides APIs to help integrate local payments and FinTech capabilities. Its Global Payments Network connects clients to all the ways the world likes to pay and the infrastructure to create FinTech solutions, like e-wallets, cards and financial services. Rapyd core products include:

  • Collect — local and international payment acceptance and checkout (customizable hosted checkout page, checkout toolkit, integrations via REST API and SDK);

  • Disburse — local and cross-border disbursements;

  • Wallet — digital payments, financial services and cash withdrawals with white-label ewallet;

  • Issuing — local card issuing in 20+ countries.

Banking Circle.png
  • Currencies: 24 currencies (as of September, 2023)

  • Countries where Banking Circle holds licenses: UK, EU. 

  • Clients: Stripe, Alibaba, Nuvei, Paysafe, Ixaris,  PPRO, Payoneer.

  • Unique selling point: Banking license, low-cost and secure infrastructure.

  • Best for: Payments businesses, large corporates, banks and FinTechs willing to implement a ready-made infrastructure from a provider with a banking license.

Banking Circle is a fully licensed bank aiming to deliver financial infrastructure at low cost, compliantly and securely. Providing direct access to clearing in multiple countries, the company makes payments cross-border faster and more cost-effective.

Banking Circle provides:

  • Access to a global account infrastructure to perform local payments and establish local accounts worldwide;

  • A multi-currency, multi-jurisdictional banking solution that negates the need to have several banking relationships;

  • Foreign exchange (FX) solutions;

  • Access to business lending solutions;

  • Access to global and local clearing methods (SEPA, CHAPS, SWIFT, etc.).

  • Currencies: 100+ (as of September, 2023)

  • Countries: 100+ (as of September, 2023)

  • Trusted by: Payoneer, Paycell, Aspire, Novelship, Deel,  Moneycorp, Etraveli Group. 

  • Countries where Nium holds licenses: UK, EU, USA, Canada, Australia, Singapore, Hong Kong, India, Indonesia, Japan, and Malaysia.

  • Transfer types/Payment types: Bank ACH, bank wire transfer, payout to cards, cash pickup, e-wallets.

  • API:

  • Unique selling point: Geographical and payment service breadth, access to restricted Asian currencies within a single integration.

  • Best for: Banks, invoice & credit management, SMEs and FinTech startups that are looking for broad geographical coverage.

Nium helps companies manage global payments through their embedded finance platform which is designed to integrate with its customers’ business needs and technology seamlessly. The platform connects businesses to the world’s payment infrastructure through one API. Their modular platform for Pay In, Pay Out and Card-Issuance allows banks, payment providers, travel companies and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards to 40+ countries across the globe.

How to choose a remittance provider? Checklist of key features

When fintech companies are considering a remittance platform provider, there are several important factors they should take into account to make an informed decision:

  • Compliance and regulatory adherence:

Ensure that the platform provider is fully compliant with all relevant financial regulations and holds the necessary licenses to operate in the jurisdictions you plan to serve. Verify that the provider has robust AML and KYC procedures in place to meet legal requirements.

  • Coverage and network:


Assess the provider's coverage in terms of countries and currencies supported. Ensure it covers the corridors relevant to your target customer base. Consider the provider's network of partners, as this can affect the speed and cost of transactions. 

  • Cost and fees:


Compare the pricing structure of different providers, including transaction fees, exchange rate margins, and any other charges. Look for transparency in pricing, as hidden fees can erode your margins.​

  • Exchange rates:

Evaluate the provider's exchange rate competitiveness, as better rates can attract more customers. Consider whether the provider offers fixed rates, real-time rates, or other options to suit your business model.

  • Technology and API integration:


 Assess the ease of integrating the provider's remittance platform into your fintech infrastructure. Look for a provider with well-documented APIs and developer-friendly tools. Ensure that the platform is scalable to accommodate your business growth. 

  • Speed of transactions:


Evaluate the speed at which transactions are processed and funds are delivered to recipients. Faster transactions can be a competitive advantage. Consider whether the provider offers options for express or same-day transfers.

Checklist of essential remittance platform features

1. Compliance and security:

  • Robust compliance with AML фтв KYC regulations 

  • Identity verification and document authentication services

  • Multi-factor authentication (MFA) for secure access

  • Data encryption and protection measures

2. User-friendly interface:

  • An intuitive and easy-to-navigate user interface

  • User registration and account management capabilities

3. Currency exchange:

  • Real-time currency conversion and exchange rate information

  • Support for multiple currencies to accommodate international transfers

4. Transaction management:

  • An international money transfer API

  • Real-time fund transfers and transaction tracking

5. Cryptocurrencies support:

  • Loan origination and underwriting APIs

  • Credit scoring and risk assessment tools

  • Loan application status trackingIntegration with credit bureaus and scoring agencies

6. Analytics and reporting:

  • Access to transaction data and financial insights

  • Reporting and analytics APIs for monitoring financial activities

  • Customizable dashboards and data visualization tools

7. Fee management:

  • Transparent fee structures and calculations for both senders and recipients 

  • Customizable fee settings for service providers

8. Customer support:

  • Access to customer support channels, including live chat, email, and phone

  • Knowledge base or FAQs for self-service support

  • Support for multiple languages to cater to a diverse customer base 

  • Localization of user interfaces for different regions

9. API integration and scalability:

  • Well-documented APIs for easy integration with external systems and partners 

  • Scalable architecture to handle increasing transaction volumes and user growth

  • Developer resources and support

How to tackle key remittance services challenges?

Starting a remittance or money transfer business can be a promising venture, but it requires careful planning and consideration. Providers of remittance services face several key challenges impacting their ability to offer efficient, secure, and cost-effective money transfer solutions.

  • Licensing and licensing costs. Obtaining and maintaining the necessary licenses to operate as a money service business (MSB) or payment institution can be a barrier to entry. Licensing costs, both initial and ongoing, can strain financial resources.

  • Exchange rate volatility. Fluctuations in exchange rates can affect the value of remittances, impacting both senders and recipients. Providers need to manage exchange rate risk effectively.

  • Stringent regulatory requirements. Navigating stringent and ever-evolving regulatory demands can pose a significant hurdle. The complexity arises from varying KYC standards across different countries and regions, especially for organizations with a global presence.

  • Fraud prevention. Preventing fraud is a constant battle. Remittance providers need to invest in fraud detection and prevention systems to protect themselves and their customers. They may encounter cases where individuals attempt to use the service for illegal activities, like money laundering.

  • Cost management. Managing a global remittance network comes with substantial operational costs. Maintaining partner networks, compliance teams, technology and infrastructure, transaction processing and customer support centers can strain budgets.

  • Geopolitical factors. Political instability and regulatory changes in different countries can affect the flow of remittances. For instance, changes in immigration policies may impact the number of migrant workers sending money back to their home countries. 

  • Technology integration. Technology integration is a challenge for remittance providers as they must connect with various financial systems, banks, and partner networks. This involves developing APIs, ensuring compatibility, and maintaining cybersecurity. Integrating emerging technologies like blockchain is essential for staying competitive.

Let’s discuss how Velmie helps to start a remittance app

Discover how our middleware tackles remittance services challenges!

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